Easy & customer friendly returns -
natural for us*
We know it is not always easy to shoes via the internet.
How do they turn out? How do they fit my feet? Does it look exactly like I have seen it on the internet? These and many more questions complicate the online purchase of shoes. We want to give you a natural feel for our shoes by showing images of them worn in the streets of our lovely hometown. And with our short descriptions regarding the main facts, we provide you with a good overview of the fit and the materials. Nevertheless, it is natural that you would like to feel the shoe on your feet, discover the feel of the leather with your hands or experience the design by yourself, to make sure if these shoes fit your outfit and are comforting. Therefore, you can return your order within 14 days after receiving it.
Returns for customers from Germany
Customers from Germany can choose from two return options:
1. You will cover the return shipping costs and will be rewarded with a 10€ discount!
Of course, we would be delighted if you could bear the return costs for the returns. Especially easy for you, you can purchase a pre-filled shipping label from DHL using the following link:
To the DHL Returns Portal for Pre-filled Shipping Labels
Alternatively, you can simply send the package to:
Mbaetz Foot.Wear
Mechthild-e. Bätz
Marktstraße 27 | 99084 Erfurt
As a token of our appreciation, you will receive a 10€ discount code that you can redeem on your next order*.
2. We cover the cost of your return
Of course, you can also use a free return label. Please use our returns portal to create a return label for yourself:
To the DHL Returns PortalReturns for international customers
NON-EU-customers: For the return it is important that you use a customs declaration to prevent the shoes getting stuck at border control. Please note that is a return of no commercial value!
Please send your return to:
mbaetz foot.wear
mechthild-e. bätz
marktstraße 27 | 99084 erfurt