Information on checking customer reviews

Every customer rating is checked manually by us, for example for contradictions and other abnormalities. As soon as an evaluation has become conspicuous due to this check, a detailed examination of the respective individual cases follows.

To do this, we get in touch with the authors of these conspicuous ratings in order to be able to verify the statements in their rating and/or to clarify the circumstances. If the circumstances for the rating are still not clarified, this rating will still not be displayed or published. There is no stricter filtering of negative reviews or preference for positive reviews. Only ratings that meet the above criteria are published, regardless of whether they are benevolent, critical or even derogatory.