Easy & customer-friendly returns –
naturally for us!

We know that ordering shoes online isn’t always easy.

How does the size run? How is the fit? Will the shoes look as good on my feet as they do online? These and other questions can make buying shoes online a little tricky. With photos showing the shoes on real feet and in everyday settings, we want to give you a more natural impression. Our short descriptions about fit and sizing are meant to help you make the right choice. Nevertheless, you need to try the shoes on, feel the leather in your hands, and see the design on your own feet to know if they truly suit your outfit and comfort. That’s why you can return your order within 14 days of receiving it.

Returns for customers from Germany

Customers from Germany can choose between two return options. Please note the following conditions:

1. You cover the return shipping – we thank you with 10 €!

If your order included at least one full-price item* and you pay the return shipping yourself, you will receive a 10 € discount code for your next order**.

You can easily purchase a pre-filled return label from DHL using the following link:
Go to the DHL Returns Portal for pre-filled labels

Or simply send your parcel to:

MBAETZ FOOT.WEAR
Mechthild-E. Bätz
Marktstraße 27 | 99084 Erfurt

2. We provide a return label – conditions

You can request a return label via our portal. The costs are handled as follows:

Please use our returns portal to create your label:
Go to the DHL Returns Portal